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Legal Documentation

Privacy Policy

Last updated: November 19, 2024

Navigation

  • 1. Data Collection
  • 2. Data Processing
  • 3. Legal Bases
  • 4. Cookies & Tracking
  • 5. Data Retention
  • 6. Data Security
  • 7. Minors Policy
  • 8. Privacy Rights
  • 9. DNT Controls
  • 10. Policy Updates
  • 11. Contact Details
  • 12. Data Review

This Privacy Notice for Lumiseq Tech Private Limited (doing business as Lumiseq) (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our Services.

Reading this notice will help you understand your privacy rights and choices. If you do not agree with our policies, please do not use our services. Questions? Contact us at support@lumiseq.com.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide when registering on the Services, expressing an interest in our products, or otherwise contacting us.

The personal information collected may include: Names, Emails, IP Addresses, Login Credentials, and Device identifiers.

Sensitive Information: We do not process sensitive information. You must notify us of any changes to your personal information to keep it accurate and complete.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services (IP address, browser characteristics, operating system, etc.) for security and internal analytics purposes.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our services, including:

  • Facilitating account creation: Managing user accounts and maintaining security.
  • Service delivery: Fulfilling requested services and technical support.
  • Communication: Sending administrative information, policy updates, and operational details.
  • Vital Interests: Protecting an individual's vital interest such as prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON?

We rely on several legal bases to process your information under GDPR and UK GDPR:

  • Consent: When you have given us explicit permission for a specific purpose.
  • Contract: Necessary to fulfill our contractual obligations to you.
  • Legal Obligations: Compliance with regulatory or law enforcement requirements.
  • Vital Interests: To protect the safety of any person or third party.

4. DO WE USE COOKIES AND TRACKING?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our services. Some are essential for security and site stability.

Google Analytics: We use Google Analytics to analyze usage. You can opt out at https://tools.google.com/dlpage/gaoptout.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your personal information only as long as necessary. No purpose will require us to keep data for longer than three (3) months past account termination in the Europe region as per GDPR.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures. However, no electronic transmission can be guaranteed 100% secure. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from children under 18 years of age. By using the Services, you represent that you are at least 18.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In certain regions (EEA/UK), you have the right to request access, rectification, or erasure of your personal information. To exercise these rights, contact us at security@lumiseq.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to DNT browser signals as no uniform technology standard for recognizing them has been finalized.

10. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. The revised version will be effective as soon as it is accessible.

11. HOW CAN YOU CONTACT US?

If you have questions or comments, contact our Data Protection Officer at security@lumiseq.com.

Our representative headquarters is located at: Om Chambers, 648/A, 4th Floor, Binnamangala 1st Stage, Indiranagar, Bangalore - 560038.

You can also reach us via support@lumiseq.com.

12. DATA REVIEW & DELETION

Under certain laws, you may have the right to request access to or deletion of your data. To do so, please email security@lumiseq.com.

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